Refund policy

Refund & Return Policy

Return Eligibility:

• Items must be returned within 30 days of receipt.

• Items must be in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact.

• Custom orders, sale items, and gift cards are non-returnable and non-refundable.

Initiating a Return:

• To initiate a return, email us at contact@jjmulata.com with your order number and reason for the return.

• Once your return is approved, we will provide the return shipping address and instructions.

Damaged or Defective Items:

• If you receive a defective or damaged item, contact us at contact@jjmulata.com within 48 hours of receipt. Please include photos of the damage and your order number.

• We will cover the return shipping costs for damaged or incorrect items.

Return Shipping Costs:

• Customers are responsible for return shipping costs for non-defective and non-damaged items.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for returns lost in transit.

Processing Refunds:

• Refunds will be processed to the original payment method within 10 business days after we receive and inspect the returned item.

• If the item is not returned in its original condition, the refund may be subject to a deduction based on the item's condition.

• Shipping costs are non-refundable, except for defective or incorrect items.

EU 14-Day Cooling-Off Period:

• Customers in the EU have the right to cancel and return an order within 14 days, regardless of the reason. The item must be in its original condition with tags and packaging intact.

Contact Information:
For any questions or concerns regarding returns and refunds, please contact us at contact@jjmulata.com.